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Refund/Cancellation/Shipping Policy


 

Shipping Policy: 
You can choose to pick up your items at our office (3919 W Jefferson Blvd, Suite 2, Fort Wayne, IN 46804) free of charge. 
If you have our Glow membership, your shipping is free! 
If you are NOT a member, & would like to join, please call us at (260) 450-1313 or select the Radiate & Glow Membership on our Products page! 
Valid credit-card information is maintained/updated during the life of the membership. After enrollment, 3rd day of every month, the credit card is charged the full monthly payment.. To cancel your membership, you must contact us by PHONE, 30 days before your monthly renewal date. 

If you are NOT a member, we offer flat shipping of $8.99. 

After purchase, please allow 7 business days to receive your product. 
Overall Shipping Policy 

• Due to the speedy nature of our fulfillment center, once your order is placed we cannot change your shipping address, information, or delay/postpone your order. For any questions regarding your shipping information, contact Customer Service at contactus@drvskin.com 
• The notes section in your order may not be used to change address, delay/postpone your order, or make any adjustments in fulfillment as the fulfillment process is automated and the notes will not be taken into account. 
• Please note that once your order has left our fulfillment center and is in the hands of the postal courier, VeerulaMD,LLC cannot be held responsible for issues that may occur during shipping including delays and damaged items 


Returns & Refund Policy: 
We do not offer refunds on anything purchased at the office (this includes, but is not limited to, products, treatments/services, packages)

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@drvskin.com. Customer Service will work with you and provide an address to ship the product back to.

(EXCEPTION: This would not apply if the item is more than ½ used.)

Location

Integrative Dermatology & Laser Spa
3919 W Jefferson Blvd. , Ste. 200
Fort Wayne, IN 46804
Phone: 260-450-1313
Fax: 330-282-8009

Office Hours

Get in touch

260-450-1313